Shipping policy

At Wood Factory, we aim to provide a seamless shipping experience for your furniture purchase. Please review the details of our shipping policy below:

Processing Time: Orders are typically processed within 2-3 business days. For custom furniture items, please allow an additional 5-7 days for production.

Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. Rates will be displayed at checkout.

Delivery Time: Standard shipping times range from 7-10 business days, depending on your location. Expedited shipping options may be available at an additional cost.

White-Glove Service: For larger furniture pieces, we offer White-Glove delivery service. This includes in-home delivery, assembly, and placement of your furniture.

Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment's progress.

Damaged Items: In the unlikely event that your furniture arrives damaged, please contact us within 48 hours of delivery. We will work to resolve the issue promptly by offering a replacement or a refund.

International Shipping: We currently offer international shipping to selected countries. Additional fees and extended delivery times may apply.